Technical Service Representative
Location: Milwaukee Wisconsin
Description: ConsignMed is currently seeking to employ Technical Service Representative right now, this position will be placed in Wisconsin. More details about this position opportunity kindly see the descriptions. ConsignMed, a Niche Clinical Staffing Company since 2003, and rated by Diversity Business as one of the fastest growing companies in the US is seeking a Technical Service Representative.
Position Purpose:
This position supports the Core Neurological Movement Disorders and Pain Therapies groups in the areas of surgical coverage, follow-up, support, troubleshooting, customer service and education within a territory. In certain instances this person may be engaged in basic market development activities depending upon the needs of the assigned territory.
Position Responsibilities:
Represents Medtronic Neurological during surgeries and implants by providing all necessary equipment and products required for the implant, demonstrates expertise in all aspects of implant, follow-up support and troubleshooting techniques (such as proper device selection, appropriate programming, correct implantation and testing of all device systems).
Maintains current knowledge about assigned products and services as well as competitive products.
This position educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies. This is achieved by coordinating: one on one session, in service education programs, seminars and/or outside symposiums.
Provides sales support during or following cases such as completing the necessary documentation (for example: implant registration, temporary id cards, packing list) and is able to provide basic invoicing support. This position is able to place an order with customer service for pending purchase orders and product replacement.
Maintains open and effective communication with all district personnel, customers and other Medtronic employees.
Performs other related activities, as assigned.
Ensure personal understanding of all quality policy/system items that are personally applicable. Follow all work/quality procedures to ensure quality system compliance and high quality work.
Physical Requirements Needed to Perform Position Functions:
Continuous verbal and written communication.
Ability to effectively use a mobile phone, PC, keyboard and mouse.
Ability to travel extensively with ease (approx. 25% of time)
Frequently required to use hands to finger, handle or feel objects, tools or controls.
Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level.
Ability to sit/stand 8 hours per day.
Frequent bending/stooping, squatting and balance.
Education, Skills and Experience Needed to Perform Position Function:
3 years patient care and/or clinical experience
Ability to communicate effectively with sales and health care professionals.
Ability to coach others on use of products and clinical applications.
Excellent organizational skills.
Ability to prioritize under pressure.
Manage multiple tasks simultaneously.
Preferred Qualifications to Perform Position Function:
Bachelor's degree in health care related field
Registered nurse
Clinical experience with implantable neurological products
Experience in servicing medical personnel on product use
Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care.
Ability to communicate effectively with sales and health care professionals.
Ability to coach others on use of products and clinical applications.
Excellent organizational skills.
Ability to prioritize under pressure.
Manage multiple tasks simultaneously.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to ConsignMed.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Sat, 18 Aug 2012 06:07:47 GMT