Help Desk Technician

 

One of our clients in Riverdale, MDneeds a Helpdesk Technician for a Contract position.

• Position: Helpdesk Technician
• Position type: Contract

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• Location: Remote

Job Description

Responsibilities:

· Responsible for analysing and resolving incidents.

· Handle service calls, password assistance, hardware troubleshooting, software troubleshooting, email/Outlook/Office 365 support, phone and internet issues, and other service requests.

· Enter service requests into the Department's ServiceNow ITSM Technician Portal. Collect end-user demographic information. Escalate designated ticket types to the appropriate resolution source.

· Provide remote system optimization for system maintenance. Address tickets received after business hours by 8:30 am the next business day. Identify repeat callers that may need additional training.

· Certifications required for resources: Microsoft 365 Certified: Modern Desktop Administrator Associate

Job Type: Contract

Salary: $20.16 - $25.87 per hour

Experience level:

• 3 years

Schedule:

• 8 hour shift

Experience:

• Help desk: 4 years (Required)
• Windows: 3 years (Required)

License/Certification:

• Microsoft 365 Certified (Required)
• Modern Desktop Administrator Associate (Required)

Work Location: Remote

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