Job Details • Company: Teleperformance Malaysia • TP Code: MFJ-TT-MOD- 32466 • Job Title: Content Moderator- English/Bahasa Malay • Location: Petaling Jaya Job Highlights • Work Life Balance Environment • Young, energetic, and supportive team! • Diversified and inclusive culture • Fun and attractive Incentives Overview So, what will you be doing as a Content Moderator? You are responsible for reviewing and filtering user-generated content on various online platforms such as social media, forums, or e-commerce websites. You will ensure that the content which could include reviewing text, images, videos, and other forms of content adheres to the platform's community guidelines, policies, and legal requirements. Your Responsibilities • Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform. • Conduct basic data analysis and deliver defined process report. • Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale. • Collaborate with other functions of E-commerce business unit to complete the designated work to meet the team's goal Requirements • Multi-lingual is highly preferred (depends on the market assignment) • Compliance or moderation operations experience is preferred • Strong analytical and research skills • Experience in E-Commerce Buyer and Seller Services is a plus • Ability to work in a fast and evolving environment with detail-oriented focus. Who is Teleperformance Malaysia? Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified. Why join us? Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees. Our team is made up of talented and enthusiastic individuals who are passionate about what they do. We're always on the lookout for more awesome people to join us, and we're committed to building a diverse and inclusive team. Whether you're just starting out in your career or you're an experienced professional, we welcome anyone with big ambitions and a great attitude. At Teleperformance, we understand that our employees are our greatest asset, which is why we offer a range of benefits to ensure that they feel valued and supported. Our benefits package includes Medical Insurance, paid vacation and sick leave, a 13th month bonus, performance incentives, and plenty of opportunities for learning and development. We believe in investing in our employees' futures, and we're committed to helping them grow and succeed. So if you're looking for a company where you can have fun, be yourself, and achieve your goals, Teleperformance is the place for you. Join us today and see for yourself why we're one of the best companies to work for! Click on “Apply Now” and let’s have a conversation. #FullTime, #CustomerService, #Sales, #BPO, #BusinessProcessOutsourcing, #CallCenter, #ContactCenter, #Teleperformance, #TeleperformanceMalaysia,#CareerGrowth, #Promotion, #KualaLumpur, #Selangor, #Johor #Sabah #Sarawah #CustomerSuccessSpecalist #EastMalaysia #FreshGraduate #EntryLevel
Teleperformance is the global leader in outstanding customer experience. We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals. We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence. With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us. We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
