Customer Engagement After Sales Dutch/English [Netherlands]

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Over Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Functieomschrijving:

Customer Engagement Agent After Sales with Dutch & English

Great news! Conduent has developed brand-new Customer Engagement Centre to support a world-famous automotive brand specializing in EV Mobility. We are looking for Dutch speaking people passionate about providing support in After Sales as well as customer engagement. If you are looking for an opportunity to grow into a career and join a company that values your experience and commitment, we are offering you your chance.

Based in our office space in Almere or even from you own home, you will receive full professional training on the skills, knowledge, and brand awareness for this position. We are seeking candidates to work in Dutch language.

The Customer Engagement Centre operates on the flexible shift rotation basis - days and nights from Monday to Sunday. It means that we work 24 hours per day, including weekends. However you will always work only 8 hours per day and you will know your schedule in advance. There is no option to choose the shift.

If you are passionate about sales and are interested to spend your working day interacting with customers and supporting our premium international automotive brand client, we would love to hear from you!

Responsibility Statements

• 
  Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution;
• Identifies customer needs by referring to case notes and examining each as a specific case;
• Performs routine call center activities concerning business products and services;
• Uses standard scripts and established guidelines and under supervision, to meet SLAs;
• Provides customers with information that is specialized and communicated in a warm empathetic manner;
• Gathers all necessary information to update the database;
• Escalates issues to senior levels, based on complaints or concerns;
• Explains company policies to customers;
• Performs other duties as assigned;
• Complies with all policies and standards.

Job requirements:

• Willingness to interact with clients, provide them with excellent customer experience resulting in a long-term business relationship;
• Understanding of the importance of accuracy and quality in customer interactions;
• C2/C1 level of Dutch and B2 Level of English language is a requirement - we will offer Dutch language assessment before the interview;
• For the training you will need to be available up to 3 weeks; from Monday to Friday between 9.00 AM and 5.15 PM;
• After training period working hours are flexible: based on shifts.
• Target orientation and at least 1 year work experience in sales.

Our great total package offer

• Paid training to evolve you into a professional where you can communicate effectively with customers
• A contract based on fulltime or partime;
• €13,50,- gross per hour plus €2 language supplement
• The option to work from home or hybrid from the office(50/50). We would love to have you joining us at a Conduent office, preferably Almere.
• On top of that we offer a collective health insurance program, a pension plan and a referral program that will allow you to earn extra bonusses;
• From your first day you’ll have access to development programs and world-class training opportunities (from skill certificates to a ‘green belt’ program) for your personal requirement to develop yourself.
• Agents must come to a Conduent office at least twice a month, preferably in Almere.

And did you know this about Conduent?

• This year we were certified as a Most Loved Workplace®. The certification cites respect, collaboration, and a positive vision of the future (to name a few) as key drivers of the culture at Conduent.
• Our employees choose to build their careers at Conduent:
  • More than 25% of our associates have been with us for 5 years or more.
  • Through our management development programs about 70% of our Team Leader positions have been filled from our own associate talent pool.
• Surveys show that 75% of our associates agree with this; ‘I belong at Conduent’.

Join Conduent! We’ll welcome you into our team!

Sluitend:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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